A refundable deposit of 1 night will be charged to the credit card provided at time of booking, the rest of the payment should be settled upon check-in, unless otherwise specified. Rooms are held until hotel check-out time the day following arrival. In the event more guests arrive than can be accommodated due to hotel overbooking or an unforeseen circumstance, and hotel is unable to hold rooms consistent with this room hold policy, hotel will attempt to accommodate guests, at its expense, at a comparable hotel in the area for the oversold night(s), and will pay for transportation to that hotel.
Credit card used to make a reservation should be valid for the entire stay. Please present the credit card used to make reservation upon check-in at the hotel. Please note: If you are booking on behalf of someone else, Padma Hotel Semarang will contact you to arrange a third party billing.
Accepted credit cards: Visa, Master Card, Amex, JCB, Diners Club. we will confidentially use the information for further processing.
Deposit could also be transferred to Padma Hotel Semarang with a copy of payment document to be emailed or WhatsApp message to +62 811 294 8696
Early check-in depends on availability and cannot be guaranteed. However, to be sure of having the room ready upon arrival, you can reserve the room in advance.
Late check-out also depends on availability and cannot be guaranteed. The cost of late check-out up to 17:00 hrs is 50% from the room rate and Check-out after 18:00 hrs is considered as one night stay.
One night charge applies for cancellation within 5 days prior to arrival.
One night charge applies for cancellation within 7 days prior to arrival only during Lebaran, Christmas and New Year Period.
If you do not arrive at the accommodation on the date on which you booked to arrive (no show), the first night will be charged.
For any cancellation made before hotel cancellation policy, hotel will refund your deposit. If deposit charged to credit card, refund will be made in the form of a credit entry to your card account only. Refund will take approximately 30 working days.
Please Note: In the event that a guest checks out prior to the reserved date, the hotel will charge full payment - 100%
Some of Hotel's facilities are free of charge (Fitness centre, Steam, Sauna, and internet connection throughout the hotel Including All Room Types) and some of them chargeable. Please double check or contact us to avoid miss perception.
A Deposit of first night stay is mandatory and will be charged in local currency (IDR) to a valid credit card upon booking. The rest of the payment should be settled upon check-in. Deposit is refundable based on cancellation policy.
Any purchase of "Reservation Extras & Stay Enhancements" (i.e. Themed Dinner) will be charged upon CHECK-IN.
If the credit card used in the booking doesn’t belong to the person who will be staying with us, we will require copies of the owner’s credit card and a valid ID (both sides, scan or facsimile) for security purposes at Accounting Department. Otherwise, Padma Hotel Semarang reserves the right to cancel the booking. Please note that we will confidentially use the information for further processing.